WebEOC Add-On: WebEOC Alerts & Notifications

WebEOC Add-On: WebEOC Alerts & Notifications

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About this course

WebEOC Alerts and Notifications

During this course, a Juvare Subject Matter Expert will present an On-Demand Training featuring Standard Notifications and additional Channels and functionality offered through WebEOC Alerts including an Overview, Key Features, and a Demonstration. This session will cover WebEOC Alerts including Board Notifications, Scheduled Notifications, premium channels, and the Ad Hoc Alerts Plugin.

Alert and Notification Overview

WebEOC supports sending notifications through various channels to help you connect with WebEOC users, other employees, and external contacts to plan for, respond to, and recover from disruptions and disasters.

Notifications can be sent directly, from the Admin Area, scheduled as one-time or recurring notifications, or triggered by an action on a board. Regardless of when or how they are sent, all notifications can be reviewed and managed through the Notifications Queue.

WebEOC Alerts bundles notification features and offers organizations an embedded solution that allows critical information to be sent to WebEOC users and users who do not have access to WebEOC. This information is sent through the standard notification channels (email and Inbox) and the additional channels included in WebEOC Alerts that include text and voice, and collaborative messaging systems such as Microsoft Teams and Slack. These additional channels allow you to notify and receive responses from employees, management, and response teams using a communication medium that is appropriate for the recipient.

Features

Feature/Channels Standard WebEOC Alerts

Automated Board Notifications

Allows administrators to configure alerts to be sent automatically when conditions are met within a WebEOC board. This feature can be used to send alerts when new resource requests are assigned, shelters are opened, significant events are added, and so on.

Additional Features

  • Notification Wizard: Easy-to-use wizard to assist administrators in setting up board alerts.
  • Conditional Alerting: Set up filters/conditions so that alerts are only sent if the conditions are met.
  • Attachment Support: Set up alerts to send attachments of a board view, or an attachment stored within a record.
 X X

Inbox

A dedicated Inbox with the WebEOC webapp and mobile app for users to access all of their alerts (from board notifications and ad-hoc alerts). Available in 9.11 and later.

Additional Features

  • Polling Response: Users can respond to polls sent through ad-hoc alerts from the Inbox message.
  • Board Notification Links: Users can open the board record that sent the notification, directly from their Inbox.
 X X

Ad-Hoc Alerts

An alerting tool that gives the user the flexibility to define their message, the audience/recipients they want to send the message to, and the channels with which the alert will be sent. Available in 9.11 and later.

Additional Features

  • Drafts and Templates: Users can save messages as drafts and create templates for future use.
  • Rich Text Messaging: The body of the alerts can be configured to use rich text controls, meaning users can include text formatting, hyperlinks, images, and attachments.
  • Reporting Capabilities: Users can view and download reports to see who has been contacted and who has responded.
  • Recipient Polling: Alerts can be configured to capture recipient responses by selecting from a predefined list of responses. Responses can be captured via email, voice, or text.
  • Mobile: Alerts can be sent via the WebEOC Mobile app.
 X X

Channel - Email

Allows alerts to be sent through email.

 X X

Channel - Internal/Inbox/Mobile Push

Allows alerts to be sent to the WebEOC users' inbox.

 X X

Channel - Text/SMS

Allows alerts to be sent by text message.

   X*

Channel - Voice

Allows alerts to be sent by voice call.

   X*

Channel - Webhooks (Teams/Slack)

Allows alerts to be sent to a defined channel such as Microsoft Teams or Slack.

Note:  Only available for board notifications.

   X

Scheduled Board Notifications

In addition to sending board notifications when a record is created or updated, you can create scheduled board notifications. You can configure notifications to be sent on specific dates and times or on a recurring basis. Available in 9.13 and later.

   X

Contact Management

Allows administrators to import, store and update information about external contacts who need to be notified about critical situations, but do not need access to WebEOC. Available in 9.11 and later.

Note:  This feature will replace the Contacts Manager plug-in, which will be retired in October 2023.

   X
     

* Additional text message and voice call bundles are available for organizations that exceed their allotment.

Installation Requirements/Instructions

WebEOC Alerts is a Premium Add-On that can be purchased upon implementation or purchased through your Client Success Manager. Standard notifications mentioned above can be found in the WebEOC Admin Area. 

Learning Outcomes

By the end of this On-Demand Training, learners will be able to:

  • Locate the add-on and standard features in the WebEOC Admin Area after it has been installed
  • Access the add-on and standard features from the Control Panel
  • Create, Update, Delete Board Notifications
  • Create, Update, Delete Scheduled Notifications
  • Configure Premium Channels in WebEOC
  • Set Up Webhook Notifications
  • Use the Ad Hoc Alerts Add-On to create and send notifications

Curriculum

  • WebEOC Alerts & Notifications (Total Course Time 1:00:39)
  • WebEOC Alerts and Notifications Overview (4:38)
  • Board Notifications (12:31)
  • Scheduled Notifications (17:00)
  • Channels and Webhooks (5:35)
  • Ad Hoc Alerts Plug-in (20:55)

About this course

WebEOC Alerts and Notifications

During this course, a Juvare Subject Matter Expert will present an On-Demand Training featuring Standard Notifications and additional Channels and functionality offered through WebEOC Alerts including an Overview, Key Features, and a Demonstration. This session will cover WebEOC Alerts including Board Notifications, Scheduled Notifications, premium channels, and the Ad Hoc Alerts Plugin.

Alert and Notification Overview

WebEOC supports sending notifications through various channels to help you connect with WebEOC users, other employees, and external contacts to plan for, respond to, and recover from disruptions and disasters.

Notifications can be sent directly, from the Admin Area, scheduled as one-time or recurring notifications, or triggered by an action on a board. Regardless of when or how they are sent, all notifications can be reviewed and managed through the Notifications Queue.

WebEOC Alerts bundles notification features and offers organizations an embedded solution that allows critical information to be sent to WebEOC users and users who do not have access to WebEOC. This information is sent through the standard notification channels (email and Inbox) and the additional channels included in WebEOC Alerts that include text and voice, and collaborative messaging systems such as Microsoft Teams and Slack. These additional channels allow you to notify and receive responses from employees, management, and response teams using a communication medium that is appropriate for the recipient.

Features

Feature/Channels Standard WebEOC Alerts

Automated Board Notifications

Allows administrators to configure alerts to be sent automatically when conditions are met within a WebEOC board. This feature can be used to send alerts when new resource requests are assigned, shelters are opened, significant events are added, and so on.

Additional Features

  • Notification Wizard: Easy-to-use wizard to assist administrators in setting up board alerts.
  • Conditional Alerting: Set up filters/conditions so that alerts are only sent if the conditions are met.
  • Attachment Support: Set up alerts to send attachments of a board view, or an attachment stored within a record.
 X X

Inbox

A dedicated Inbox with the WebEOC webapp and mobile app for users to access all of their alerts (from board notifications and ad-hoc alerts). Available in 9.11 and later.

Additional Features

  • Polling Response: Users can respond to polls sent through ad-hoc alerts from the Inbox message.
  • Board Notification Links: Users can open the board record that sent the notification, directly from their Inbox.
 X X

Ad-Hoc Alerts

An alerting tool that gives the user the flexibility to define their message, the audience/recipients they want to send the message to, and the channels with which the alert will be sent. Available in 9.11 and later.

Additional Features

  • Drafts and Templates: Users can save messages as drafts and create templates for future use.
  • Rich Text Messaging: The body of the alerts can be configured to use rich text controls, meaning users can include text formatting, hyperlinks, images, and attachments.
  • Reporting Capabilities: Users can view and download reports to see who has been contacted and who has responded.
  • Recipient Polling: Alerts can be configured to capture recipient responses by selecting from a predefined list of responses. Responses can be captured via email, voice, or text.
  • Mobile: Alerts can be sent via the WebEOC Mobile app.
 X X

Channel - Email

Allows alerts to be sent through email.

 X X

Channel - Internal/Inbox/Mobile Push

Allows alerts to be sent to the WebEOC users' inbox.

 X X

Channel - Text/SMS

Allows alerts to be sent by text message.

   X*

Channel - Voice

Allows alerts to be sent by voice call.

   X*

Channel - Webhooks (Teams/Slack)

Allows alerts to be sent to a defined channel such as Microsoft Teams or Slack.

Note:  Only available for board notifications.

   X

Scheduled Board Notifications

In addition to sending board notifications when a record is created or updated, you can create scheduled board notifications. You can configure notifications to be sent on specific dates and times or on a recurring basis. Available in 9.13 and later.

   X

Contact Management

Allows administrators to import, store and update information about external contacts who need to be notified about critical situations, but do not need access to WebEOC. Available in 9.11 and later.

Note:  This feature will replace the Contacts Manager plug-in, which will be retired in October 2023.

   X
     

* Additional text message and voice call bundles are available for organizations that exceed their allotment.

Installation Requirements/Instructions

WebEOC Alerts is a Premium Add-On that can be purchased upon implementation or purchased through your Client Success Manager. Standard notifications mentioned above can be found in the WebEOC Admin Area. 

Learning Outcomes

By the end of this On-Demand Training, learners will be able to:

  • Locate the add-on and standard features in the WebEOC Admin Area after it has been installed
  • Access the add-on and standard features from the Control Panel
  • Create, Update, Delete Board Notifications
  • Create, Update, Delete Scheduled Notifications
  • Configure Premium Channels in WebEOC
  • Set Up Webhook Notifications
  • Use the Ad Hoc Alerts Add-On to create and send notifications

Curriculum

  • WebEOC Alerts & Notifications (Total Course Time 1:00:39)
  • WebEOC Alerts and Notifications Overview (4:38)
  • Board Notifications (12:31)
  • Scheduled Notifications (17:00)
  • Channels and Webhooks (5:35)
  • Ad Hoc Alerts Plug-in (20:55)

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